Returns & Refunds
Every FLO piece belongs to a strictly limited edition — a maximum of ten pieces per design, never reproduced. Because an edition closes permanently once it sells, please read the terms below before ordering.
Change of mind
You may request a return within 3 days of receiving your order. Change-of-mind returns are refunded as store credit only — we do not issue cash or card refunds in this case.
To be accepted, the piece must be:
- Unworn and unwashed
- Free of perfume, makeup, oils or any marks
- In its original packaging, with its edition card included
Returns must be authorised in writing before they are sent. Email manasiks@outlook.com with your order number and a photograph of the piece. Unauthorised returns will not be accepted.
Return delivery costs are paid by the customer.
Store credit is issued within 3 working days of the piece being received and inspected, and does not expire.
Exchanges
We do not offer exchanges. Each design is capped at ten pieces, so a replacement in the same design is rarely available, and an edition that has closed cannot be reopened.
Faulty, damaged or incorrect pieces
This is separate from change of mind, and your rights here are not affected by the terms above.
If a piece arrives faulty, damaged, or is not what you ordered, contact us within 14 days of receiving it, with your order number and clear photographs of the piece and its packaging.
Where a fault is confirmed, you will receive a full refund to the card you paid with, including any delivery cost you paid. We will arrange and pay for collection of the piece.
Inspection at delivery
Orders within Muscat are delivered by hand. Please open and inspect your piece at the door before the delivery person leaves. Raising a fault at that moment is the simplest way to resolve it.
Pieces that cannot be returned
- Gift cards
- Pieces made or altered to your specification
- Pieces returned without prior written authorisation
- Pieces showing wear, scent, staining or damage that occurred after delivery
Cancelling before dispatch
You may cancel any order before it is dispatched for a full refund to your original payment method. Email us as soon as possible with your order number.